Privacy Policy

1. Introduction

NjiaKazi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Platform.

2. Information We Collect

We collect several categories of information:

• Account Information: When you create an account, we collect your name, email address, phone number, password, location, and professional details. For employers, we also collect company information.
• Profile Information: Information you voluntarily add to your profile, including your resume/CV, work history, education, skills, certifications, and preferences.
• Usage Information: We automatically collect information about your interactions with the Platform, including pages visited, job searches, applications submitted, features used, and time spent.
• Device and Technical Information: Your IP address, browser type, operating system, device type, and other technical information is collected when you access the Platform.
• Communication Data: Information contained in messages sent through our Platform, including messages to employers, applications, and correspondence with our support team.
• Payment Information: When you make a purchase, we collect payment details (processed securely through our payment processors). We do not store full credit card numbers.

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve the Platform, including matching job seekers with relevant opportunities and facilitating applications.
• Communication: To communicate with you about your account, job alerts, application updates, service announcements, and customer support.
• Personalization: To personalize your experience, including job recommendations, content suggestions, and targeted features.
• Security: To detect, prevent, and address fraud, unauthorized access, and other harmful or illegal activities.
• Analytics: To analyze usage patterns, measure Platform performance, and improve our services. This data is typically aggregated and anonymized.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from public authorities.
• Marketing (with consent): With your consent, to send you promotional materials, newsletters, and information about services that may interest you. You can opt out at any time.

4. Data Sharing and Disclosure

We share your information only as described in this policy and with appropriate safeguards:

• With Employers: When you apply for a job, your profile, CV, and application materials are shared with the employer who posted the listing. We encourage employers to handle your information responsibly.
• Service Providers: We share information with trusted third-party service providers who assist us with hosting, payment processing, email delivery, analytics, and other operational functions.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: encryption of data in transit (TLS/SSL); encryption of sensitive data at rest; access controls and authentication; regular security assessments; and staff training on data protection. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device until they expire or are deleted. We use cookies for: authentication and security (keeping you logged in); preferences (remembering your settings); analytics (understanding Platform usage); and advertising (delivering relevant ads). You can control cookie settings through your browser. Note that disabling cookies may limit Platform functionality.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request deletion of your personal data, subject to legal retention requirements.
• Portability: You can request your data in a structured, commonly used format for transfer to another service.
• Opt-Out: You can opt out of marketing communications at any time through your account settings or the unsubscribe link in our emails.
• Restriction: You can request that we limit processing of your data in certain circumstances.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, audit, or security purposes. Job application records may be retained for up to 24 months after account closure for legitimate business purposes. Anonymized and aggregated data may be retained indefinitely.

9. International Data Transfers

NjiaKazi operates globally and your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we implement appropriate safeguards — including Standard Contractual Clauses and other legal mechanisms — to ensure your data remains protected. By using the Platform, you consent to such transfers.

10. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, sending you an email notification. The date at the top of this policy indicates when it was last revised. Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team: